Refund policy.

DAHLIA TUBERS

Please unpack and inspect your tubers as soon as they arrive.

Contact us via email immediately if an item is defective, has damage that will affect plant growth, or if you receive the wrong item, so that we may evaluate the issue. Please include with your email multiple high quality photographs of the tuber/s, from different angles.

Dahlia tubers are perishable items. Like all living things, they require care to thrive. We can not be responsible for failure to flourish due to poor customer care. Tuber care after shipping is the sole responsibility of the customer. This includes, but is not limited to:

• Tuber storage prior to planting;

• Post planting conditions;

• General care by our customers;

• Weather;

• Pest damage.

CHANGE OF MIND

Please choose with care as we do not issue refunds or accept returns for change of mind.

REPLACEMENTS AND REFUNDS

We will notify you via email to let you know if a refund or replacement item was approved or not.

If a replacement item was approved, we will ship the replacement to you. Shipping will be via the same method and to the same address as the original order. A tracking number will be emailed to you. Within Tasmania, we may ask that the tuber be returned to us. We will provide a return label for shipping in this scenario.

If a refund was approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us via email.